Frequently Asked Questions

Yes. With our specialized treatment we can recover most affected garments. We use approved oxygen washing that removes soot and smoke odor even from garments that seem irrecoverable.

Virtually all types of textiles: clothing, delicate garments, bedding, duvets, blankets, carpets, curtains, upholstery, cushions, carpeting and more.

Free pickup throughout the Community of Madrid, detailed assessment of garments, no-commitment quote, specialized washing, anti-odor treatment, professional packaging and home delivery.

Pickup is done within a maximum of 72 hours; assessment and quote within 24–48 hours. Complete cleaning typically takes between 7 to 15 business days, depending on volume.

Yes. Our system eliminates odor from deep within the fibers, it doesn't mask it. It breaks down smoke particles until they're completely gone.

Yes. We remove soot, combustion particles and stains characteristic of a fire through a deep, specialized process.

Absolutely. We handle silks, wools, fine garments and sensitive fabrics. We adapt the process to each type of material.

Yes, we collect and treat items of any size, from small clothing to large carpets, curtains and complete upholstery.

Yes. We are certified by insurance companies and can coordinate billing and management if your policy covers it.

It's not recommended. Soot becomes embedded in the fibers and household products can fix the residue even more, worsening the damage.

Yes, but we recommend not handling it too much. Preferably store it in breathable bags and in a ventilated place until pickup.

We repeat the treatment at no additional cost until complete odor elimination is achieved.

If the fabric is burned, melted or severely deteriorated, it may not be recoverable. We inform you of these cases when assessing the garments.

No. There is no volume limit; you can send from just a few garments to complete loads of household textiles.

Simply call us or message us on WhatsApp. We arrange free pickup, conduct the assessment and send you a no-obligation quote.

The price depends on the type of garments, their condition and volume. After pickup we conduct an assessment and send you a detailed quote before we begin.

Our treatment is designed to eliminate not only soot and smoke, but also fire extinguisher residue, moisture and chemical particles produced during the fire.